Help & Support Center

Get assistance with the Digital Teller Verification & Receipt Management System

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Need assistance? Submit a support ticket and our team will help you.

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Check the status of your existing support tickets.

Frequently Asked Questions
Find quick answers to common questions

Troubleshooting Guide
Common issues and their solutions

Cannot login to my account

Clear your browser cache and cookies, then try again. Ensure you're using the correct email/student ID and password combination.

Receipt not generating after payment

Wait 5-10 minutes and refresh your dashboard. If the issue persists, contact support with your payment reference number.

Slow system performance

Try using a different browser (Chrome/Firefox recommended), check your internet connection, or clear browser cache.

Payment marked as unverified

Ensure you used the correct reference format. Contact your bank to confirm payment was successful, then submit proof to support.

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Downloadable Resources
Download official guides and documentation

GO Verify User Manual

Complete guide to using GO Verify for all users

Frequently Asked Questions

Detailed FAQ document covering common questions

System Status
Teller UploadOperational
Staff VerificationOperational
Receipt GenerationOperational
Smart ClearanceOperational
API ServicesOperational